Resources
Important account information and FAQs
Northeast Bank is a full-service bank established in 1872. We are both an experienced, balance sheet lender offering speed, certainty of execution and creativity to structure loan originations and acquisitions nationally, and a full-service bank serving
customers in Western, Central, and Southern Maine.
Northeast Bank ROUTING NUMBER is: 211274557
Northeast Bank FDIC # 19690
Frequently Asked Questions
Below are some of the most common questions about banking with Northeast Bank. If you have additional questions, Contact Us.
At Northeast Bank, the security of your accounts is of the utmost importance. In the event your Checks or Debit Cards are lost or stolen, please contact our Customer Success Center at 1.800.284.5989.
It is important to note that Northeast Bank will never ask you to provide your personal security information via email, telephone, fax or via the mail. PIN Numbers and passwords should only be known to you. No Northeast Bank employee would ever ask you for this information.
To order a debit card for your checking account, please contact our Customer Success Center at 1.800.284.5989.
- Call 1.800.290.7893
- Complete the authentication process
- Activate your card and create a PIN
- Call 1.800.290.7893
- Complete the authentication process
- Edit your PIN
Passwords and out-of-wallet questions are required to be changed every 6 months. Customers will be notified at login prior to password expiration.
After 3 failed attempts to change a password, the Online Banking account will be locked. If this happens, please contact the Customer Success Center at 1.800.284.5989.
Mobile Check Deposit is a service available within the Northeast Bank iPhone and Android mobile banking apps. It allows you to deposit checks directly into your Northeast Bank accounts by taking a picture of a check using your smartphone or mobile device.
- Endorse the original Check with a restrictive endorsement before scanning it by applying your signature and the legend, “For Mobile Deposit Only”
- Be sure to include all four corners of the check (front and back) when submitting the check image
- Ensure the dollar amount you enter when making the deposit matches the amount on the check
- Northeast Bank personal customers who maintain an eligible checking or savings account
- Northeast Bank business customers who maintain an eligible checking or savings account
- Must be enrolled
Using Mobile Check Deposit via our mobile banking app offers the same security features and protection as our other online banking services - including secure login, as well as a timeout feature when your mobile device is not in use. Please follow these best practices to secure your mobile device:
- Keep passwords, usernames, security information and PINs confidential and do not share them with others
- Password protect your mobile device
- Always remember to log off properly when you have completed your mobile banking session and do not leave your mobile phone unattended
- In the event that your mobile device is lost or stolen, your mobile banking service can be disabled by alerting our Customer Success Center at 1.800.284.5989.
Deposits made with your mobile device will be confirmed in two ways:
- A deposit receipt is provided immediately following a successful deposit
- A deposit notification email follows to confirm your deposit has been approved by the bank
You may also check the status of the deposit using the “Review Deposits” feature found within the "Deposits" icon.
No – all existing and new checking and savings accounts qualify for accelerated direct deposit at Northeast Bank. There is no need for you to open a new account to qualify.
No – all of our checking and savings accounts (consumer and business) qualify for accelerated direct deposit.
In most cases, yes, however, there are some scenarios that may cause a delay. Scenarios that impact timing may include, but are not limited to:
- A direct deposit being initiated for the first time
- Incorrectly identifying your account type (checking vs savings)
- A recent change in your account number for your direct deposit
- A delay in payroll processing from your employer
- A federal holiday falls within the “up to two days” window
- Your deposit type is not eligible under accelerated direct deposit such as, certain bank to bank transfers
If your direct deposit is not received early, expect that you will receive the deposit on your typically scheduled pay day.
No – there is no cost to you!
No – there is currently not an option to opt out of accelerated direct deposit.
Learning Center
Get the most out of your Northeast Bank experience with our tutorial content for Online & Mobile banking.
Disclosures & Instructions
Security Center
Our Security Center is designed to keep our customers informed of the latest fraud trends and preventative measures. Arming yourself with the latest information is crucial to protecting your personal information and your financial accounts.
And of course, if you can’t find what you’re looking for here, you can always reach one of our associates for help with your questions or concerns. Your financial security is of utmost important to us.
